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23/05 Archana Singh
Assistant Manager at NIIT Ltd

Views:38 Applications:13 Rec. Actions:Recruiter Actions:7

NIIT - Customer Care Specialist (0-2 yrs)

Gurgaon/Gurugram Job Code: 274119

- NIIT is seeking smart professionals with a great attitude and Excellent

- Communication skills for its Client.

- Candidates who can join immediately may apply!

Job Location : Gurgaon

Designation : Customer Care Specialist (US process)

Roles and Responsibilities of a Customer Care Specialist :

- Customer Service through calls

- Ensure timely and accurate service delivery at defined productivity levels

- Build client & domain knowledge to be able to deliver a resolution on the first conversation

- Ensure adherence to Client Service Level Agreements(SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort

- Maintain Internal Service Attendance & Accountability policies

- Execute issue /query & Client level delivery quality on calls

- Adhere to Customer resolution and ensure proper documentation &follow-up

- Identify, share and support operational improvements

Eligibility :

- Graduates in B.Com, B.A, BCA, BBA, BHM, BSc & BSc IT (Except Stats, Math's Hons & Eco Hons)

- B.Tech. with min 6 months of experience is required in BPO/KPO

- Reg MBA with min 6 months of experience is required in BPO/KPO

- Undergraduates/ pusuing graduation are not eligible

- Candidates who are currently located in Delhi NCR/Gurgaon are eligible

Required Experience :

- Freshers

- Experienced- 0-28 months

- Excellent communication skills

- Should be flexible to work in rotational shifts

- Proficient in computer usage and Basic knowledge of MSOffice

We Offer You ?

- Salary range- 3.08 LPA to 3.50 LPA (0-29 months experience)

- Defined career roadmap which offers growth opportunities

- Performance-based incentive program (Depends on Process/Client Alignment )

- Investment in talent development and skills enhancement

- Work-life balance with a 5-day workweek

- Collaborative environment with best-in-class professionals

- Focus on colleague engagement and fun at work

To Apply - Call and share your resume immediately



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