HR at Nicobar Design private Limited
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Nicobar - Lead - Customer Care (2-6 yrs)
1. Managing Inbound, Outbound calls and Chat.
2. Drafting and reviewing emails to be shared /send to the customers.
3. Follow up on guest queries and ensure that appropriate actions have been taken on guest request and complaints.
4. Analysis of daily abandoned payment data.
5. Escalation of unresolved queries to senior management for appropriate actions to be taken.
6. Analysis on daily basis for return, refund and exchange.
7. Follow-ups on order dispatch and delivery on daily basis and maintaining a track of it.
8. Follow up on RTO/ cancellation over the call with the guest as well as the warehouse.
9. Follow-ups with HR on the hiring process.
10. Maintaining guest database trackers and sharing with relevant teams.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
