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14/03 Indu Sendhil
HR Team Lead at Nibav Lifts Pvt Ltd

Views:50 Applications:17 Rec. Actions:Recruiter Actions:13

Nibav Lifts - Manager - Customer Relationship (0-3 yrs)

Chennai Job Code: 262480

Roles and Responsibilities:

- Building and maintaining relationships with clients and key personnel

- Contact clients via calls, emails, or meetings to ensure they are satisfied with purchased products/services

- Escalating and resolving areas of concern as raised by clients

- Conducting business reviews to ensure clients are satisfied with their products and services

- Alerting the sales team regarding opportunities for further sales within key clients

- Liaising with internal departments to ensure client needs are fulfilled effectively

- Understanding key customer individual needs and addressing those

- Follow-up with clients for an annual maintenance contract

- Payment collections as per schedule

- Weekly/monthly/quarterly report generation based on the KPIs

Requirements :

- Excellent communication skills

- Internship experience in relevant domain is added advantage

- Good relationship management and networking skills

- Well versed in MS Office- Excel/Word/PowerPoint

- Excellent interpersonal and communication skills

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