Nhancenow - Executive - Customer Success (1-2 yrs)
Job Role: Customer Success Executive
- Join an early-stage Conversational Automation start-up
- Liberty to drive the product and provide direction in line with business needs
- Work with a remote and dynamic team.
You will be responsible for :
- Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.
- Partnering with the sales team to ensure that new customers are onboarded successfully.
- Help clients get started with the product- Proactively engage our new customers and help them get started on our product.
- Identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue.
- Ensuring a high level of customer renewals on a month to month basis.
- Engage clients to improve usage - Periodically check on our existing customers to see how they are using our product and suggest ways to improve their workflow.
- Building strong product expertise and providing training & ongoing support as required.
- Providing feedback and advocacy on customer pain-points to internal teams.
- Handling inbound calls and emails in a professional manner.
- Resolving customer inquiries and requests and ensuring strong customer satisfaction.
- Escalating customer feedback as required.
What do we expect from an applicant for this role :
- You should be able to manage multiple relationships with ease. So we need an approachable and vibrant personality, who can comfortably build and nurture relationships with our clients.
- You need to have excellent communication skills. You should be able to understand customer issues, resolve their queries and coordinate with our internal teams for help.
What we are looking for in you :
- You have at least 1 year experience within a Customer Success or Customer Service role.
- You are fluent in English & Hindi to communicate with customers.
- You possess excellent interpersonal as well as written and verbal communication skills.
- You are a strong networker & relationship builder.
- You are a strong team player who can manage multiple stakeholders.
- You are highly goal driven and work well in fast paced environments.
- Take ownership of tasks.
About the Company & Our Product :
NHANCE is a B2B SaaS product for Brands to significantly improve post sale engagement activities with their consumers.
Driven by an ambitious group of Entrepreneurs with over 14yr of Entrepreneurial experience with diverse backgrounds, we aspire to change the face of traditional customer experience with a rich digital alternative. We are looking to solve problems for mid and large sized brands (offline / online) across the globe starting with India.
Our product is just out of a Private Beta, we expect the candidates to understand that we would not be able to disclose details about the product unless we have an initial round of discussion.
NHANCE (a B2B SaaS product) is owned by Inspirion Digital Solutions Pvt Ltd, a B2B startup with a 35+ dynamic team with a single objective of transforming the consumer experience field with cutting edge digital transformational tools.