Recruitment Specialist at Netradyne Technology Pvt. Ltd
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Netradyne - Junior Role - Customer Support (3-4 yrs)
Roles & Responsibility :
- Responding to customer queries via phone, email, or chat in a timely and professional manner.
- Resolving customer reported issues and requests by probing, analysing, and working with multiple technical teams internally.
- Providing excellent customer service and building strong customer relationships.
- Logging customer requests in the ticketing tool and keeping accurate records of customer interactions.
- Following with customers to ensure their issues and requests have been addressed to their satisfaction and keeping them updated status of open cases.
- Escalating complex customer issues to next level and ensure theres a proper hand off on escalated issues.
- Staying current with Product knowledge and improve technical skills to be able to resolve most of the customer issues on first contact.
- Continuously seeking ways to improve customer experience and assisting with implementation of new customer service processes and procedures.
