L - Customer Success Manager

Job Description:

Location: Bangalore/Chennai/Hyderabad/Mumbai

Experience Required:

- 2+ Years in Account and Relationship Management roles

- B2B Experience is a must

- Working with the HR community and having experience in wellness/recruitment/travel solutions is good to have the skill

Qualifications - Graduate/MBA with over 4+ years- experience driving account management relationships

Salary: 4-6L (80 Fixed, 20 Variable)

Job Responsibility :

- At 1to1help we define customer success basis follow focus areas.

- Build and expand penetration and impact in a portfolio of accounts (Trusted partner)

- As a customer success manager, you will be the custodian of a portfolio of sponsors (Accounts) and will be responsible to own the P&L, Impact and Retention of that portfolio

- Ensure 20-30% growth in revenue within the portfolio (Cross-sell, upsell)

- Ensure 98% Renewal of revenue in the portfolio

- Drive strategic relationships and collaborate with customers in driving utilization of our platform and services basis benchmarks and metrics

- Become a trusted partner and generate 4.5+ CSAT Scores for the portfolio of accounts

- Create case studies and referral sponsors from your portfolio- which can impact indirect brand and sales

- Penetrate deeper into accounts/sponsors

- Coordinate and collaborate and ensure customer delivery and customer success

- Adhere and drive automation and process-driven customer delivery

We think how you do something is as important as what you do hence :

- Ensure processes are followed key indices are met

- Being organized and efficient is critical

- Being conversant with tools and digital approaches to deliver outcomes is key

- Ensure the teams are trained on becoming consultative and product-oriented and are able to provide high levels of partnership and advise in Emotional Wellbeing for the Sponsors

- Leverage data and provide insights and innovation

- Collaborate with various teams to ensure innovative and impactful service delivery

- Create right metrics present impact and deliver outcomes for sponsors

- Leverage data to cross-sell products and innovative ideas for customers

- Provide advisory insights and program manage emotional wellbeing for the sponsors

- Be the driver of creating Psychologically Safe and Emotionally strong organizations

- Be a champion of change and transformation

- Be a quick learner

- Good communication and listening skills

- Ability to immerse in product and the domain

- Ability to be active and outcome-oriented

- Team Player

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