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29/06 Natasha
Senior Executive at Nestaway Technologies

Views:708 Applications:183 Rec. Actions:Recruiter Actions:17

Nestaway - Executive - Customer Support (1-4 yrs)

Bangalore Job Code: 122173

Roles and Responsibilities-

- Effectively manage large amounts of incoming calls & emails

- Generate sales leads

- Identify and assess customers- needs to achieve satisfaction; Build sustainable relationships of trust through open and interactive communication

- Provide accurate, valid and complete information by using the right methods/tools

- Meet personal/team sales targets and call handling quotas

- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

- Keep records of customer interactions, process customer accounts and file documents

- Follow communication procedures, guidelines and policies

- Take the extra mile to engage customers

Must Haves :

- Laptop/Desktop and Internet Connection (for working remotely)

- Excellent English & Hindi communication skills

- Proven customer support experience

- Track record of over-achieving quota

- Strong phone contact handling skills & active listening

- Familiarity with CRM systems and practices

- Customer orientation and ability to adapt/respond to different types of characters

- Ability to multi-task, prioritize, and manage time effectively

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