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14/01 Samriddhi Gupta
Human Resource Manager at Nearpe

Views:23 Applications:6 Rec. Actions:Recruiter Actions:4

NearPe - Executive - Customer Support (1-3 yrs)

Delhi/Noida Job Code: 106211

Nearpe is a payment gateway fintech startup founded by IIT'ians and Ex CTO's and CEO's. As the name suggests Nearpe is a platform where customers can buy anything online and can pay to the nearby stores. Targeting 500 million smartphone users who transact through CASH only. For more details visit www.nearpe.com

IMMEDIATE JOINERS ARE NEEDED. CANDIDATES FROM NOIDA AND DELHI WILL BE GIVEN PREFERENCES.

Responsibilities :

- Chat/Call with the Customers.

- Help Customer in placing order by using of different internal tools, coordinating with Tech Support, Customer Success and Product teams

- To resolve Customer side or vendor side queries over call/message

- To monitor TAT to first chat and give resolution to Customer

- To help improve process quality by giving feedback by doing chat/call audits

- Having product/app understanding and helping the users as well with that.

- Ensure that all the related notes/ call comments are properly documented and suitable information is provided to vendors/Customers.

Required Skills : 

- Able to work independently and efficiently to meet deadlines.

- Able to promptly answer support related email, phone calls and other electronic communications.

- Self- motivated, detail- oriented and organized.

- Must be fluent (verbal and written) in the following languages: English & Hindi

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