Hiring Manager at Lead Management & Consultant
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National/Zonal Training Role - Learning & Development - Life Insurance (10-20 yrs)
National & Zonal Training Learning & Development - Lifeinsurance Company
Job Description :
- To identify Training Needs, analyse data & device modules to achieve the desired end result.
- Complete customization and concern validation studies for identified partners for development of Training Content for Training workshop.
- Facilitate implementation of the Sales Team development plan for identified locations
- To identify opportunities for training & coaching interventions for channel partners & deliver the same for the Sales & service staff
Process Management :
- Co-ordinating with team managers regarding improvements & assisting on efficient process management.
- Executing initiatives on time management and encouraging teams for the same for better production.
Client Servicing :
- Identifying improvement areas & implementing measures to maximise customer satisfaction levels.
- Ensuring continuous interaction with the customer to make sure that area of concern can be worked upon for improved service levels.
People Management :
- Assessing performance, Learning Gaps; updating on process related information; conducting suitable training programs to enhance operational efficiencies.