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15/11 Rohini Ghosh
Assistant Manager - Talent Acquisition at Good Glamm Group

Views:342 Applications:39 Rec. Actions:Recruiter Actions:10

MYGLAMM - Associate - Customer Relationship (0-2 yrs)

Gurgaon/Gurugram Job Code: 243402

Role & Responsibilities

- Assist with day-to-day operations and Identifying customer needs and helping customers to achieve satisfaction.

- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

- Process documentation and prepare reports relating to personnel activities like performance evaluations, etc.

- Manage large amounts of incoming calls including generate sales leads

- Build sustainable relationships and trust with customer accounts through open and interactive communication

- Meet customer service team sales targets and call handling quotas

- Keep records of customer interactions, process customer accounts and file documents including Data mining, organizing, and uploading

- Follow communication procedures, guidelines, and policies

- CS tool knowledge, respond to customer via Email, Calls and Chats, Social media is a must.

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