Assistant Manager - Talent Acquisition at Good Glamm Group
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MYGLAMM - Associate - Customer Relationship (0-2 yrs)
Role & Responsibilities
- Assist with day-to-day operations and Identifying customer needs and helping customers to achieve satisfaction.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Process documentation and prepare reports relating to personnel activities like performance evaluations, etc.
- Manage large amounts of incoming calls including generate sales leads
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Meet customer service team sales targets and call handling quotas
- Keep records of customer interactions, process customer accounts and file documents including Data mining, organizing, and uploading
- Follow communication procedures, guidelines, and policies
- CS tool knowledge, respond to customer via Email, Calls and Chats, Social media is a must.