Founder at Myfitsoul Technologies Private Limited
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MyFitSoul - Associate - Customer Service Operations (0-3 yrs)
Role Responsibilities :
- Deliver best in class customer service, while responding to customer inquiries and concerns
- Work closely with our vendors as well as other members of the Customer Support team.
- Have a consultative approach for customer query resolution, provide first contact resolution, understand and identify customers- current and future needs and accordingly suggest gaps and changes
- Communicate with multiple stakeholders (both internal and external) to ensure flawless execution of this support.
- Responsible for maintaining superb verbal and written communication and handling a variety of tasks and projects at once.
- Execute daily customer support operations, including responding to customer queries and following up on reported issues with internal teams
- Communicate with stakeholders via call, Real-Time Online Chat, Web Tickets and Email
- Replicate reported customer issues and provide details for the escalation
- Work closely with the team, motivating and coaching them
Role Requirements :
- Graduate - BA/BSc/ B. Tech/MBA
- 0-1 year of experience in customer / technical support
- Good written and verbal communication skills; ability to set expectations and communicate goals and objectives with customers and teammates
- Ability to understand and escalate issues efficiently and appropriately
- Ability to provide good service in every communication with the customer
- Ability to handle difficult conversations and has excellent negotiation skills and is highly resourceful
- Critical, analytical, and forward-thinking with problem-solving skills, and strong attention to detail
- Ability to coach and mentor a team, take and execute decisions that improve customer service delivery
- Coaching and communication skills
- Good computer skills - Excel, Word, etc
- Ability to successfully adapt to changes in the work environment
Job Type: Full-time
Location: PAN India
Type: Work From Home
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
