Desired Candidate Profile: OutBound International Call Centre experience is a must

- Graduate from any stream

- Candidates must possess excellent oral and written English communication skills

- Good analytical skills

- Time Management

- Ability to multi-task

- Ability to work well in and promote a team environment

- Excellent understanding

- Customer Service

- Quality focus

Key responsibilities:

- Responsible for maintaining discipline and absenteeism of team on the floor

- Responsible for staff retention within the team

- Ensure prompt and accurate service and achievement of targets

- To conduct and initiate weekly/monthly team and client meetings on regular basis to ensure all problems are dealt with effectively & efficiently

- To identify training/coaching needs of the team members and provide the same to the Manager

- To assist new members of the team by updating knowledge & bridge process gaps

- Be directly responsible towards fostering the development of team by motivating them

- To ensure team achieve productivity and quality roster adherence

- Ensure the professional and ethical conduct of team members

- Accountable for smooth flow of operations

- Coordination between Managers and Team Members

- Abide by companies and clients Information Security policies.

Benefits of Exploring this Opportunity:

- For long-term rewarding and fulfilling the career.

- Career growth with MyCover Insurance.

- Great place to work- Brand & Recognition.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.