11/09 Prakash
Recruiter at myApps Solutions Pvt Ltd.

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myApps Solutions - Manager - Customer Success (5-8 yrs)

Bangalore Job Code: 90508

Title: Customer Success Manager

Location: Jaya nagar Bangalore

Experience:5-7 Years

Interview: Tcon, F2F Week Days

Notice period:30 days

Job Description

Roles and Responsibilities :

- Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and satisfaction.

- Work with the internal delivery team to ensure delivery quality to exceed client's expectations.

- Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services.

- Develop, prepare, and nurture customers for testimonials, references and case studies.

- Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.

- Work to identify and/or develop upsell opportunities.

- Ensure billing and collection of the assigned accounts is under control.

- Advocate customer needs/issues cross-departmentally.

- Manage account escalations.

Skills and Requirements:

- Proven ability to drive continuous value of solutions/products.

- Familiarity working with clients of all sizes.

- Impeccable written and verbal communication skills.

- Detail oriented and analytical.

- Strong team player but still a self-starter.

- Thrives in a multi-tasking environment and can adjust priorities quickly.

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