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11/09 Prakash
Recruiter at myApps Solutions Pvt Ltd.

Views:118 Applications:60 Rec. Actions:Recruiter Actions:0

myApps Solutions - Manager - Customer Success (5-8 yrs)

Bangalore Job Code: 90508

Title: Customer Success Manager

Location: Jaya nagar Bangalore

Experience:5-7 Years

Interview: Tcon, F2F Week Days

Notice period:30 days

Job Description

Roles and Responsibilities :

- Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention, and satisfaction.

- Work with the internal delivery team to ensure delivery quality to exceed client's expectations.

- Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services.

- Develop, prepare, and nurture customers for testimonials, references and case studies.

- Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.

- Work to identify and/or develop upsell opportunities.

- Ensure billing and collection of the assigned accounts is under control.

- Advocate customer needs/issues cross-departmentally.

- Manage account escalations.

Skills and Requirements:

- Proven ability to drive continuous value of solutions/products.

- Familiarity working with clients of all sizes.

- Impeccable written and verbal communication skills.

- Detail oriented and analytical.

- Strong team player but still a self-starter.

- Thrives in a multi-tasking environment and can adjust priorities quickly.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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