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16/05 Dhiraj Chaudhary
HR at Continental Software Solutions

Views:177 Applications:50 Rec. Actions:Recruiter Actions:15

My World of Expo - Client Servicing & Relationship Manager (1-3 yrs)

Noida Job Code: 37248

Note : Immediate joiner will be preferred

Job Description

Maintain good relationships with existing clients to maximize the value of those relationships and seek opportunities to cross-sell or upsell to existing clients. No technical knowledge required.

- Excellent business communication & pursuance skills

- Ensure 100% service level adherence to business processes

- Manage Customer Training, refreshers and account setup/go-live

- Act like a consultant to the client and offering them recommended services solutions

- Act as the single point of contact to provide quick response to clients in a timely manner

- Understand our existing client's requirements clearly and communicate the same to the technical team

- Manage the execution team based on client's briefs, revision and feedback

- Bridge the gap between our existing clients and the technical team

- Aware of Call centre management including behaviour, Performance SLA's.

- Proficient in MS office Hands on with Call Centre Management systems including CMS etc.

- Maintain a good relationship with the existing clients either through mail, call or personal visit as per the requirement of the existing clients.

- Schedule regular meeting with the clients to demonstrate our products or for training purposes Responsible for overall client satisfaction of assigned clients

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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