My Operator - Executive - Customer Success (1-5 yrs)
Job Description :
- We are hiring for a passionate, independent and ambitious account management professional with good communication skills and confidence. Who can ensure his/her monthly targets by achieving daily and weekly activity milestones. The CSM should be a good listener and be able to handle the customer's queries smartly. He should be open to learning and unlearn based on the situational demand.
- The candidate should be able to convince the client mostly through calls, mails, SMS and chats. She/He should be able to understand the Market scenarios and should give the analytical feedback to his/ her reporting manager.
Key Responsibility Area :
- Responsible for deriving major factors for expansion of revenue from the existing clients. He/She should be able to achieve targets in the given timeline (Upgrades, Referrals, Renewals etc )
- Targeting a specific pool of low and medium usage from the existing set of clients and ensure to maximise their product usage and call volume
- Conducting regular QBR with the clients being targeted for the expansion or product usage and call volume
- Maintaining the retention rate of the existing clients as per the company benchmark
- Sharing weekly and monthly reports with the reporting manager
- Getting case studies and testimonials from the targeted pool of clients
- Coordinating with the other departments meets the allotted benchmarks
- Working on the product metrics to get better understanding of the clients to be contacted
- Provide advanced training to the clients for the advanced and targeted features
- Meeting/E-meeting clients depending on the client requirements for product training or any additional requirements
- Sharing weekly and monthly reports with the reporting manager
Requirements :
- Proven experience as an Account Executive or relevant role
- Proficiency in English
- Excellent knowledge of MS Office
- Hands-on experience with CRM software is a plus
- Thorough understanding of marketing and negotiating techniques
- Fast learner and passion for sales
- Self-motivated with a results-driven approach
- Aptitude in delivering attractive presentations
