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Job Title : Customer Care Executive

Overview :

A Customer Support Representative plays a crucial role in ensuring customer satisfaction and resolving inquiries or issues promptly and efficiently. They serve as the primary point of contact for customers, providing assistance, troubleshooting, and guidance across various communication channels. The ideal candidate should possess excellent communication skills, problem-solving abilities, and a customer-centric approach.

- Candidate must be able to work In-Office in Bangalore

Key Responsibilities :

1. Customer Assistance : Provide timely and accurate responses to customer inquiries, complaints, and requests via phone, email, chat, or social media platforms.

2. Issue Resolution : Investigate and resolve customer concerns, troubleshoot technical issues, and escalate complex problems to appropriate teams if necessary.

3. Product Knowledge : Develop a deep understanding of the company's products or services to provide comprehensive support and guidance to customers.

4. Documentation : Maintain detailed records of customer interactions, including issues raised, solutions provided, and any follow-up actions required.

5. Feedback Management : Gather customer feedback and insights to identify trends, recurring issues, or areas for improvement in products, services, or processes.

6. Cross-functional Collaboration : Collaborate with internal teams such as sales, marketing, and product development to address customer needs, relay feedback, and contribute to continuous improvement initiatives.

7. Professional Development : Stay updated on industry trends, product updates, and customer support best practices through training sessions, workshops, and self-directed learning.

Qualifications :

1. Education : High school diploma or equivalent; bachelor's degree preferred. Freshers are preferred for the position.

2. Experience : Previous experience in customer service, support, or related field preferred. Maximum of 2-3 years is preferred.

3. Communication Skills : Excellent verbal communication preferably in Hindi as well as English and written communication skills with the ability to convey information clearly and professionally.

4. Problem-solving Skills : Strong analytical and problem-solving abilities to identify issues, evaluate options, and implement effective solutions.

5. Customer Focus : Demonstrated passion for delivering exceptional customer service and a commitment to meeting customer needs and expectations.

6. Adaptability : Ability to thrive in a fast-paced environment, adapt to changes, and handle multiple priorities simultaneously.

7. Empathy : Empathetic and patient demeanor with the ability to understand and empathize with customers' concerns or frustrations.

8. Team Player : Collaborative mind-set with the willingness to work closely with colleagues and contribute to team success.

9. Time Management : Effective time management and organizational skills to prioritize tasks and manage workload efficiently.