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10/01 Renu Philip
Talent Acqusiiton at muvin

Views:103 Applications:39 Rec. Actions:Recruiter Actions:24

Muvin - Executive - Customer Delight (0-2 yrs)

Bangalore Job Code: 193129

YOUR ROLES AND RESPONSIBILITIES:

At Muvin we are looking for smart, aggressive, enthusiastic and a self-motivated individual who can narrow their focus to continuous improvement and growth. The role will allow you to contribute in the smooth running of the day-to-day operations of muvin through continuous interaction with customers on queries and disputes. Your role will be (but not limited) to

- Handle customer queries and disputes

- Follow up with customers to ensure end to end resolution of their queries

- Work across multiple channels (Chat/Email/Telephony) to support customer queries

- Treat Success as a product at muvin, improving and iterating on the customer experience

- Ensuring effective and timely action to provide a superior customer experience

- Continuously improve on processes to drive customer delight

- Achieve the defined KPIs

- Maintain adherence to company process, quality and compliance

- Collate feedbacks from the customers and share across internal team

- Share process improvement ideas and suggestions with the team's leadership to improve customer experience

WHAT YOU HAVE:

- 0-2 years of relevant work experience in customer support

- Process discipline and process orientation with High analytical skills

- Excellent verbal and written communication skills

- Flexible to work across shifts

- Multilingual skills preferred

- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment.

- Work successfully in a team environment as well as independently.

- Gather customer feedback and share with the leadership team

WE'LL BE EXCITED IF YOU BRING :

- Experience in Fintech industry

- Experience working in CRM tool

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