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04/08 Renu Philip
Talent Acqusiiton at muvin

Views:181 Applications:0 Rec. Actions:Recruiter Actions:0

Muvin - Customer Delight Specialist (0-2 yrs)

Bangalore Job Code: 226896

At Muvin we are looking for smart, aggressive, enthusiastic and a self-motivated individual who can narrow their focus to continuous improvement and growth. The role will allow you to contribute in the smooth running of the day-to-day operations of muvin through continuous interaction with customers on queries and disputes. Your role will be (but not limited) to

- Handle customer queries and disputes

- Follow up with customers to ensure end to end resolution of their queries

- Work across multiple channels (Chat/Email/Telephony) to support customer queries

- Treat Success as a product at muvin, improving and iterating on the customer experience

- Ensuring effective and timely action to provide a superior customer experience

- Continuously improve on processes to drive customer delight

- Achieve the defined KPIs

- Maintain adherence to company process, quality and compliance

- Collate feedbacks from the customers and share across internal team

- Share process improvement ideas and suggestions with the team's leadership to improve customer experience

What You Have : 


- 0-2 years of relevant work experience in customer support

. Must be conversant in English and Hindi(mandatory)

- Process discipline and process orientation with High analytical skills

- Excellent verbal and written communication skills

- Flexible to work across shifts

- Multilingual skills preferred

- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment.

- Work successfully in a team environment as well as independently.

- Gather customer feedback and share with the leadership team

We'll Be Excited If You Bring : 


- Experience in Fintech industry

- Experience working in CRM tool

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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