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10/06 Murf AI
Human Resource Manager at Murf AI

Views:43 Applications:39 Rec. Actions:Recruiter Actions:21

MURF.AI - Customer Success Role (1-4 yrs)

Anywhere in India/Multiple Locations/Bangalore Job Code: 217715

Company Introduction:

- Murf AI is working on simplifying voice audio and making high-quality voiceovers accessible to everyone, using artificial intelligence. Murf helps users create lifelike voiceovers in a matter of minutes, without the need for any recording equipment.

- Founded by alumnus of IIT Kharagpur, we are an early-stage funded start-up serving customers in 100+ countries. We like to stay informal, structurally flat and fun to work with. We love our customers, and obsess about their needs round the clock. If that sounds like a mix you would fit into, we would love to know you better.

Some interesting facts about Murf AI :

- Customers in 100+ countries

- 500k+ voiceovers created so far on the platform

- 120+ voices in 20+ languages offered by Murf Studio

Job Description :

Murf is looking for a relationship-focused, data-oriented individual who wants to build a career in Customer Success. In this role, you will be responsible for identifying potential customers and onboarding them on the Murf platform and managing customer relationships through their entire life cycle. We- re looking for superior people skills and a positive attitude. In this role, you will also build new customer relationships by doing outreach to potential clients, manage your accounts, and collaborate with the wider Customer Success team on community initiatives to drive forward our CS Team. You- ll also be joining a rapid-growth company, with endless opportunities to accelerate your career!

This role supports the CST time zones. The core working hours will be - 08:00 pm to 4:00 am IST.

This is a full-time position that is 100% remote with 45 days training from the office located in Bangalore.

Responsibilities:

- End-to-end customer management through email and live chat support

- Support customer queries on Murf live chat and take ownership of adherence to TaT on resolution of customer issues.

- Conducting market research and identifying potential clients.

- Cultivating strong relationships with new clients, while maintaining existing client relationships.

- Maintain Customer Success documentation and build a repository of common customer queries.

- Ensure a seamless onboarding of customers with training and handholding

- Conduct customer feedback interviews to come up with meaningful features for Murf.

- Manage key metrics that feed into team-based goals around retention, growth, and customer satisfaction.

- Build out an active community platform for Murf customers

- Execute Murf training sessions and webinars through online demonstrations for the Murf customer community

- Collect and share Customer Success stories in order to fuel case studies, blog posts, and internal communication

- Work with the technical support team to ensure alignment and provide a cohesive experience

Qualifications :

- Impeccable written and oral communication skills

- 1 year to 4 years of work experience in customer support, account management and/or sales role

- Is naturally curious and always seeking to understand the 'why' to the problems that are being solved for the customers

- Superb relationship building skills, with a proven ability to cultivate deep and meaningful relationships with the teams and clients

- Confident in working in a fast-moving environment, with a willingness to make quick decisions based on continuous prioritization and evolving customer needs

- Ability to work independently and within a team

- Bachelor's degree preferably in CS or Engineering

Extra Awesome :

- Experience in SaaS is a huge plus!

- Experience with BI tools, Sales Force, Excel, and Powerpoint

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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