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06/04 Ayushman bharti
HR Intern at Multigraphics Groups

Views:55 Applications:16 Rec. Actions:Recruiter Actions:11

Multigraphics Groups - Tech Support Role (0-3 yrs)

Delhi Job Code: 154324

- Research and identify solutions to software and hardware issues. 

- Diagnose and troubleshoot technical issues, including account setup and network configuration. 

- Ask customers targeted questions to quickly understand the root of the problem. 

- Track computer system issues through to resolution, within agreed time limits. 

- Follow up with clients to ensure their IT systems are fully functional after troubleshooting. 

- Conduct demonstration of various software products to potential customers. 

- Properly escalate unresolved issues to appropriate internal teams. Document technical knowledge in the form of notes and manuals.

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