HR Intern at Multigraphics Groups
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Multigraphics Groups - Tech Support Role (0-3 yrs)
- Research and identify solutions to software and hardware issues.
- Diagnose and troubleshoot technical issues, including account setup and network configuration.
- Ask customers targeted questions to quickly understand the root of the problem.
- Track computer system issues through to resolution, within agreed time limits.
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
- Conduct demonstration of various software products to potential customers.
- Properly escalate unresolved issues to appropriate internal teams. Document technical knowledge in the form of notes and manuals.