HR Recruiter at Mswipe Technologies Pvt. Ltd.
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Mswipe - Customer Service Role (0-5 yrs)
Essential Duties and Responsibilities:
- Resolve customer tickets over m-desk/ ERP, calls and social media.
- Quick turnaround time to answer customer queries and update tickets
- Identify and assess customers' needs to achieve customer satisfaction
- Follow communication procedures and guidelines
- Go the extra mile to engage customers and keep them happy
- Collect feedback and collaborate with departments to bring in impactful solutions
- Maintains customer records by tracking and updating information.
- Research, identify, and resolve customer complaints using relevant software
- Document all call information according to standard operating procedures
- Recognize, document, and alert the management team of trends in customer calls
- Follow up customer calls where necessary
- Upsell products and services
- Complete call logs and reports
- Other duties as assigned
Education and/or Work Experience Requirements:
- Fresher's/HSC/any graduate
- Good communication skills
- Problem solving
- Self-driven
