THE COMPANY:

- MPOWER enables students from around the world to financially access higher education at top U.S. universities. Our global team is composed of ex-management consultants, financial services and technology professionals, and other experts in their respective fields. As a FinTech startup backed by a global Private Equity firm, we move extremely fast and leverage the latest technologies, global best practices, and heavy analytics to tackle one of the biggest challenges in financial inclusion. We work hard, have fun, and believe greatly in our cause. For us, this mission is personal.

- As a member of our team, you'll be challenged to think creatively in an environment where ideation and implementation happen very quickly. We review all our staff members for promotion every 6 months and provide the resources they need to further their skills and grow with the company. MPOWER is committed to cultivating your strengths and curiosity and helping you make an immediate impact.

- THIS IS A FULL-TIME POSITION, BASED IN OUR BANGALORE, INDIA OFFICE.

THE ROLE :

- You'll be the first point of contact and voice of MPOWER for our applicants and borrowers from all over the world. Your focus will be to own and deliver a superior experience to each and every student. Success will require:

- Delivering superior customer service using multiple channels (phone, email, chat, etc.) to both proactively and responsively connect with borrowers to help them navigate the loan process or troubleshoot issues

- Understanding MPOWER's product line and explaining all features including loan terminology and calculations to ensure our borrowers make informed decisions

- Advocating for and educating applicants on the benefits of an MPOWER loan

- Collaborating with MPOWER's global tech, credit, and operations teams to troubleshoot and optimize processes and minimize impact to borrowers

- Analyzing borrower data and trends while bringing a continuous improvement mindset to the team to optimize operations and deliver a better student borrower experience

THE QUALIFICATIONS :

- Bachelor's degree, or higher

- At least 2-3 years of customer service experience in a high-touch, fast-paced environment

- Understanding of banking, lending, financial services or personal finance with the ability to learn and adapt quickly

- Passion for customer service with an innate sense of service and empathy for others

- Outstanding written and verbal skills communication and comfort interacting with customers via phone, email, and chat

- Exceptional organizational skills and attention to detail

- Passionate about analytics and tech savvy

- Foreign language is a plus

- A passion for financial inclusion and access to higher education is a must!

- In addition, you should be comfortable working in a start-up environment, meaning a small agile team, fast-evolving roles and responsibilities, variable workload and tight deadlines, a high degree of autonomy, and 80-20 everything.

www.mpowerfinancing.com

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