JOB DESCRIPTION

ROLE: Sales Associate (Retail, in-store)

Location: Pan-India

We're on a mission to help folks who are #GoingPlaces, travel with ease & get there looking sharp. We are a direct-to-consumer - Indian brand launched in January 2020. Mokobara is headquartered in Bangalore. We are on a mission to elevate the joy of travel for people who are #goingplaces. We are obsessed with customers' happiness and this is exactly what we are looking for in our customer support team members. Go the extra mile to help our customers as much as possible, wherever possible!

Strategic Priorities:

- Customer Service/Satisfaction

- Process Execution as per SOP's

- Achieving Individual Revenue Targets for Department/Category of the Store.

- Drive Profitability through product knowledge and cross-selling/up-selling skills achievement and in co-ordination with Store Manager.

- Engaging with customers, highlighting promotions, responding to customer inquiries, visual merchandising, managing inventory, carrying out transactions, and guiding customers throughout the buying process.

Responsibilities:

- Sales Driven mindset with best learning ability and skill development and disciplined.

- Ensuring consistent delivery of high-quality customer service as per the company standards in all areas of operations.

- Ensuring Customer Satisfaction and executing action plans to improve the customer satisfaction.

- Addressing and resolving all points of concerns of customers in a timely manner to avoid any delays/issues during store operations.

- Monitoring stock and coordinating with store managers to ensure availability of stocks at all times.

- Good Understanding of sales principal and customer service practices, solid communication and interpersonal skills

- Ability to work as part of a team and take initiative independent of direct supervision

- Engaging with customers and suggesting required Products and Services by building knowledge of Products and Services to build loyalty driven sales, enhancing

knowledge of customers to build product Experience.

- Positive attitude, pleasant personality and good self confidence

Cashiering & Controls:

- Handle cash, credit or other transactions with customers on POS or mobile app

- collect payments ensure the collection matches as per POS daily transaction

- Issue change, receipts, refunds; Redeem vouchers and coupons as per SOP.

- Handling of petty Cash and recording in the system with the help from Store Manager

- Handling returns customer and check to see if items are damaged or not and use of proper SOP channels accordingly.