HR at Mobycy-BycyShare Technologies Pvt. Ltd
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Mobycy - Executive - Customer Service (3-5 yrs)
A customer service representative will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Responsibilities :
- Manage large amounts of incoming calls and maintain records
- Generate sales leads
- Identify and assess customers- needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits
- Follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Requirements & Qualification :
- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Graduate or Postgraduate
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
