HR Executive at Mobisy Technologies Private Limited
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Mobisy Technologies - Executive - Customer Delight/Email Support (1-3 yrs)
Roles and Responsibilities :
- Handle end to end implementation of Bizom, a leading SaaS/cloud-based supply chain automation product for the FMCG industry.
- Understanding of software architecture, Configuration of the product to match customer requirements
- Working with Master data, assisting with service requests, and troubleshooting problems with data.
- Client Interaction - Handle client and communicate client's requirements to internal teams.
- Coordinate with respective stakeholders and providing technical assistance to clients within SLA.
- Helping customers generate reports and offering thorough expertise to customers on the product and its usage.
- Excellent communication skills (Written and Verbal), strong documentation skills
- Computer and mobile-savvy with moderate knowledge of MS-Excel.
- Understand the FMCG business model
- Database Knowledge-Ability to write SQL queries
- Willingness and eagerness to work in a high-pressure fast-growing start-up environment
- Experience on the support ticketing system will be an added advantage.