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25/04 Shalaka Kothawle
Senior Manager - HR at Mobisy Technologies Pvt Ltd

Views:139 Applications:41 Rec. Actions:Recruiter Actions:5

Mobisy - Executive - Customer Delight (0-2 yrs)

Bangalore Job Code: 72300

Looking for friendly, energetic, innovative, highly motivated individuals with a can-do attitude who will thrive in a positive and team-based environment.

Location - Bangalore

Company Size - 200

Roles and Responsibilities :

1. Handle end to end implementation of Bizom, a leading SaaS/cloud-based supply chain automation product for the FMCG industry.

2. Understanding of software architecture, Configuration of the product to match customer requirements

3. Working with Master data, assisting with service requests and troubleshooting problems with data.

4. Client Interaction- Handle client and communicate client's requirements to internal teams.

5. Coordinate with respective stakeholders and providing technical assistance to clients within SLA.

6. Helping customers generate reports and offering thorough expertise to customers on the product and its usage.

Requirements :

1. Excellent communication skills (Written and Verbal), strong documentation skills

2. Computer and mobile savvy with moderate knowledge of MS-Excel.

3. Understand the FMCG business model

4. Database Knowledge-Ability to write SQL queries

5. Willingness and eagerness to work in a high-pressure fast-growing startup environment

6. Experience in support ticketing system will be an added advantage.

About Mobisy :

Mobisy Technologies Pvt. Ltd. is a high-growth, VC funded tech company that's transforming the retail supply ecosystems in several markets including India, Africa, the Middle East, and Europe through its products Bizom and Distiman. Mobisy is one of the top 10 tech startups in India (according to YourStory) and was included in Deloitte Technology Fast 50 India three times in a row.

Mobisy's products serve over 300 top consumer brands including global FMCG giants like Unilever, Procter & Gamble, Reckitt-Benckiser, Coke, Pepsi, Mondelez and Hershey's. Mobisy's products have over 150,000 users and reach 5 million retailers (that's 1 in 3 of India's retailers!).

Mobisy's People first Culture :

Mobisy is a team of entrepreneurs and engineers who take ownership of their work and aim high. They are given the freedom to take risks and solve problems wherever they may see it. This has created an ethos that we call "Algorithmic Jugaad": a work culture that takes elements of jugaad -- frugal, local, responsive innovations born out of specific necessities -- and makes them algorithmic (scientific and repeatable). In other words, entrepreneurial innovation is the norm in Mobisy.

Values that Mobisy stands for :

Integrity and Ethics: Doing the right thing in an honest, fair and responsible way.

Entrepreneurship: See a problem, make it your own, solve it.

Commitment and Efficiency: Commit to the job at hand and ensure you do it better than anyone thought possible

Walking an extra Mile: Go beyond your role and make sure that the end user (our customer) is satisfied and delighted.

Respect: Be open and inviting of the views of others and treat differing opinions with respect and understanding.

Innovation: No idea is crazy or stupid, come up with as many as you can and actively seek feedback to further improve.

Mobisy's Products that help transform the retail supply ecosystem :

On the product side, the team's passion for mobility and vision for the future of tech in FMCG retail has helped us create a unique, disruptive product called Bizom. From day one, Bizom has been a mobile-first, cloud-based, pure SaaS play platform for brands to capture and leverage sales & distribution intelligence. Our cutting edge tech road map today includes exciting innovations that use AI/ML and visual recognition to power advanced analytics and intelligence to help our customers drive their strategic growth goals. Distiman, on the other hand, helps connect the brands directly with the retailers and gain instant 100% visibility on market demand.

To find out more visit our website at www.bizom.in and www.distiman.com

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