Interview Timing: Monday to Friday 11 to 3 Pm

Address: B -27, Sector 63, Noida, Uttar Pradesh 201301

Job Description

Tech Support/Customer Support

- Provide tier one assistance and support for any incoming queries and issues related to platform

- Respond to all communication from brands seeking help

- Audit of store and instances as per defined parameters

- Generate & deliver any daily/ weekly/ monthly reports available from the loyalty platform

- Create repository for FAQs on the support desk

- Ask questions to determine the nature of problem & walk customers through problem-solving process

- Protects operations by keeping information confidential

- Contributes to team effort by accomplishing related results as needed

- Helping to develop and implement a customer service policy for an entire organisation;

- Finding ways to measure customer satisfaction and improve services;

- Handling enquiries from customers over Telephone

- Communicating courteously with customers by telephone, email, letter and face to face;

- Issuing refunds or compensation to customers;

- Keeping accurate records of discussions or correspondence with customers;

- Analysing statistics or other data to determine the level of customer service your organisation is providing;

- Producing written information for customers,

- Writing reports analysing the customer service that your organisation provides;

- Developing feedback or complaints procedures for customers to use;

- Improving customer service procedures, policies and standards for your organisation or department;

- Meeting with other managers to discuss possible improvements to customer service;

- Training staff to deliver a high standard of customer service;

- Learning about your organisation's products or services and keeping up to date with changes;

- Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.

- Provide tier one assistance and support for any incoming queries and issues related to loyalty platform

- Ensure defined SLAs are met for servicing all assigned issue resolution Respond to all communication from brands seeking help

- Audit of store and instances as per defined parameters

- Generate & deliver any daily/ weekly/ monthly reports available from the loyalty platform

- Create repository for FAQs on the support desk

- Train/ Re-train store staff when required

- Ask questions to determine the nature of problem & walk customers through problem-solving process

- Protects operations by keeping information confidential

- Contributes to team effort by accomplishing related results as needed

- Share daily reports

- Any task assigned by Supervisor

- MTS

HR Team

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