Recruiter Logo
Now Apply on the Go!
Download updazz Jobseeker App and get a seamless experience for your job-hunting
27/07 Shreya
Talent Acquisition Executive at Mobikwik

Views:531 Applications:124 Rec. Actions:Recruiter Actions:44

Mobikwik - Executive - Customer Care (0-3 yrs)

Gurgaon/Gurugram Job Code: 169009

- Handle customer complaints, provide appropriate end to end solution of the queries, solutions and alternatives within the time limits; follow up to ensure resolution

- Build sustainable relationships and trust with customer accounts through open and interactive communication

- Provide accurate, valid and complete information by using the right methods/tools

- Manage large amounts of incoming phone calls and need to share the resolutions on tickets if a similar complaint is already raised .

- Strong phone contact handling skills and active listening

- Customer orientation and ability to adapt/respond to different types of characters

- Excellent interpersonal and written and verbal communication skills

- Ability to multitasking, prioritize, and manage time effectively

- Candidate from E-commerce call center will be preferred

- Need to be flexible with the shift timings & six days working profile .

Add a note
Something suspicious? Report this job posting.