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31/01 Gurpreet
HR at Mobifly

Views:969 Applications:171 Rec. Actions:Recruiter Actions:45

Mobifly - Customer Service Role (1-2 yrs)

Delhi NCR/Gurgaon/Gurugram Job Code: 256031

- Greet Customers in a courteous, friendly, and professional manner using agreed upon procedures.

- Clarify Customer requirements probe for and confirm understanding of requirements or problem

- Resolve customer queries related registration, payment

- Deal directly with customers either by telephone, electronically or face to face

- Respond promptly to customer inquiries

- Handle and resolve customer complaints

- Obtain and evaluate all relevant information to handle product and service inquiries

- Set up new customer accounts

- Process orders, forms, applications and requests

- Direct requests and unresolved issues to the designated resource

- Manage customers' accounts

- Keep records of customer interactions and transactions

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