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18/09 MobCast
HR Manager at MobCast Innovations Pvt. Ltd.

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MobCast - Account Manager - Customer Service (2-5 yrs)

Mumbai/Delhi Job Code: 292409

Job Responsibilities :

- Operate as the lead point of contact for any and all matters specific to customer account management

- Build and maintain strong, long-lasting customer relationships

- Develop a trusted advisor relationship with key accounts, customer stakeholders

- Ensure the timely and successful delivery of our solutions according to customer needs and objectives

- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders

- Periodic reviews with clients

- Develop new business with existing clients and/or identify areas of improvement

- Assist with high severity requests or issue escalations as needed

Requirements :

- Work experience as an account manager, key account manager, junior account manager or other relevant experience

- Demonstrable ability to communicate, present and influence credibly and effectively at all levels of the organization

- Experience in delivering client-focused solutions based on customer needs

- Proven ability to manage multiple account management projects at a time while paying strict attention to detail

- Excellent listening and presentation skills

- Excellent verbal and written communications skills

Personnel Skills :

- Passionate and self-driven

- Quick learner

- Entrepreneurial

- Street Smart

- Fun loving

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