HR Manager at MobCast Innovations Pvt. Ltd.
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MobCast - Account Manager - Customer Service (2-5 yrs)
Job Responsibilities :
- Operate as the lead point of contact for any and all matters specific to customer account management
- Build and maintain strong, long-lasting customer relationships
- Develop a trusted advisor relationship with key accounts, customer stakeholders
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
- Periodic reviews with clients
- Develop new business with existing clients and/or identify areas of improvement
- Assist with high severity requests or issue escalations as needed
Requirements :
- Work experience as an account manager, key account manager, junior account manager or other relevant experience
- Demonstrable ability to communicate, present and influence credibly and effectively at all levels of the organization
- Experience in delivering client-focused solutions based on customer needs
- Proven ability to manage multiple account management projects at a time while paying strict attention to detail
- Excellent listening and presentation skills
- Excellent verbal and written communications skills
Personnel Skills :
- Passionate and self-driven
- Quick learner
- Entrepreneurial
- Street Smart
- Fun loving
