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16/12 Prathampriya Collections
HR Manager at MMF

Views:96 Applications:11 Rec. Actions:Recruiter Actions:0

MMF Infotech Technologies - Executive - Customer Support (0-3 yrs)

Anywhere in India/Multiple Locations Job Code: 189914

Skills:

- Excellent communication and analytical Skills

- Strong leadership and management skills

- Must have excellent interpersonal skills

- Excellent written and verbal communication

- Active listening and Problem solving skills

- Ability to multitask, prioritize, and manage time effectively

Roles and Responsibilities:

- A professional approach in answering calls and provide information about products and services, taking input of issues and their redressal thereof

- Keep records of customer interactions, process customer accounts and file documents

- Proficiently communicating with customers electronically and taking follow up of the procedures.

- Handling customer queries regarding various products

- Identify and assess customer needs to achieve satisfaction

- Exhibiting patience in order to resolve queries in a timely manner

- Escalate unresolved issues to the appropriate internal teams

- Document knowledge in the form of solution article

- Respond to customer queries in a timely and accurate way, via phone, email or chat

- Patience when handling tough cases.

- Take a deep dive into product key features and have keen insight/knowledge about the product

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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