Key Responsibilities :

- Provide chat, email support to resolve user problems with proactive troubleshooting

- Follow predefined (as trained) support procedures and policies

- Master the use of our support channels, processes & tools

- Identify and report Partner/user issues & feedback through appropriate channels.

- Proactively identify opportunities to optimize and develop processes & tools geared toward improving internal efficiency, resolution rate, and customer satisfaction.

- Effectively and judiciously escalate issues with clear communication

- Support team lead/ manager when required

- Ability and willingness to quickly complete large volumes of work with high quality

- Work and communicate with cross-functional teams (engineering, sales, product specialists, etc) using various channels of internal communication regarding Partner issues.

Required Skills :

- Candidate must have excellent English writing skills.

- Candidate must have strong internet knowledge (Web browsers, search engines, email platforms, shortcuts, etc).

Required Abilities :

- Ability to think quick.

- Ability to learn fast.

- Ability to make appropriate decisions and evaluate priorities accordingly.

Visit our website at www.mmfinfotech.com

Contact at: 07314038486

Interview Venue at :

307, Vidhyapati Complex Opp, To Basketball Club Janjeerwala Square. Race Course Road Indore:452001 Contact Detail:07314038486

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