HR Associate at Mirrorsize Us Inc
Views:117 Applications:26 Rec. Actions:Recruiter Actions:0
Mirrorsize - Senior Executive - Customer Service (4-7 yrs)
- We are a team of professors and technologists determined to disrupt the world of fashion to bring a world-class end-to-end solution for brands, retailers, and enterprises to eliminate supply chain inefficiencies and bring more value to customers. We are building a state-of- the-art product by using cutting-edge computer vision and AI technology to help brands reduce returns and increase online conversion.
Role : Senior Customer Service Executive
Responsibilities :
- Cultivating relationships with potential and existing clients, arranging meetings, and fostering rapport.
- Addressing customer inquiries across multiple channels (email, chat, phone).
- Maintaining an in-depth understanding of our products/services for accurate customer support globally and can do upsell & cross-sell.
- Enhancing customer value and acquiring new clients.
- Contributing to creating quotes and proposals for clients.
- Collaborating with the development team to resolve issues, conduct demonstrations, and explore upselling opportunities.
Requirements :
- Bachelor's Degree is essential and Must have a minimum of 4 years of customer service experience in dealing with international customers.
- Proficiency in English, both written and verbal.
- Availability for international hours, specifically in the North American time zone (remote work).
- Friendly, outgoing demeanour.
- Familiarity with social media platforms and tools.
- Adaptability and strong task prioritization skills.
- Leadership qualities with the ability to take initiative.
Experience :
- Minimum of 4 years in Customer Service; preference for candidates from banking or SaaS backgrounds.
Qualifications : The ideal candidate holds a degree and excels in communication skills, both written and verbal.
Interested candidate can share their resume or free to call on +91 89209 00802.
