HR Associate at Mirrorsize Us Inc
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Mirrorsize - Senior Customer Support Executive (3-5 yrs)
We are a team of professors and technologists determined to disrupt the fashion world to bring a world-class end-to-end solution for brands, retailers, and enterprises to eliminate supply chain inefficiencies and bring more value to customers. We are building a state-of-the-art product by using cutting-edge computer vision and AI technology to help brands reduce returns and increase online conversion.
Role: Senior Customer Service Executive
Job Responsibilities:
- Cultivating relationships with potential and existing clients, arranging meetings, and fostering rapport.
- Addressing customer inquiries across multiple channels (email, chat, phone).
- Maintaining an in-depth understanding of our products/services for accurate customer support globally and can do upsell & cross-sell.
- Enhancing customer value and acquiring new clients.
- Contributing to creating quotes and proposals for clients.
- Collaborating with the development team to resolve issues, conduct demonstrations, and explore upselling opportunities.
- Knowledge of SAAS.
Experience:
Minimum of 4 years in Customer Service; preference for candidates from banking or SaaS backgrounds.
Qualifications:
The ideal candidate holds a degree and excels in communication skills, both written and verbal.
Interested candidate can share their resume or for free call on +91 89209 00802.
