Mirraw - Team Leader - Customer Support (5-10 yrs)
Greetings from Mirraw.com,
We are looking for a Team Lead - Customer Suppor (experienced in Blended process),
This role includes night shifts on a rotational basis.
Responsibilities:
- Responsible for developing new Customer Support Executives.
- Taking mock trainings and QA of the team.
- Provide individual and team coaching and conduct Training need analysis.
- Provide soft skills training.
- Making weekly roster for your team and ensuring smooth Operations.
- Monitor call tracking software and proactively address any concerns or issues.
- Building a smooth and easy support experience for both international and Domestic customers.
- Ensuring the customer queries are resolved timely without any lapses.
HR Team.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
