Mirraw - Team Lead - Customer Support (3-6 yrs)
Customer Support Team Lead
We are looking for Team Leader - Customer Support
Location - Lower Parel
6 Week offs in a month, Rotational shifts including Night Shifts
Job Profile :
Responsibilities :
- Responsible for developing new Customer Support Executives.
- Taking mock trainings and QA of the team.
- Provide individual and team coaching and conduct Training need analysis.
- Provide soft skills training.
- Making a weekly roster for your team and ensuring smooth Operations.
- Monitor call tracking software and proactively address any concerns or issues.
- Building a smooth and easy support experience for both international and Domestic customers.
- Ensuring the customer queries are resolved timely without any lapses.
Requirements :
- Ecommerce or B2C domain is mandatory
- Minimum 3 yrs of experience in Team Leading
Interested candidates can connect us on 9920649690
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
