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08/12 Miles Education
Manager at Miles Education Pvt Ltd

Views:190 Applications:59 Rec. Actions:Recruiter Actions:15

Miles Education - Senior Manager - Customer Service (1-8 yrs)

Ahmedabad/Delhi/Hyderabad/Mumbai Job Code: 247228

Miles Educations- core vision is to up-skill students and professionals to help them become future-ready driving industry innovations and revolutions. Founded by Harvard and Stanford alumni, Varun Jain and Meenakshi Jain - Miles offers globally recognized certifications in the areas of F&A (US CPA, US CMA, CFA, FRM), Analytics, and Emerging Technologies (XLRI | Delhi-NCR partnered programs).Miles has offices and face-to-face training centers across 20+ locations in the Middle East and the USA and delivers live online training to candidates across the world. Miles has partnered with 200 MNCs (including Big 4 & Global Fortune 500 companies) for the training of their working professionals, and placement of Miles alumni.Miles has also partnered with 70+ universities and autonomous colleges for upskilling of students via university programs integrated with skill-based offerings, and placement of Miles alumni. We have been growing at a compound annual growth rate of 145%.

Job Profile: The organization is looking for Customer Service Manager.

Designation (As per Experience): Sr. Associate / Asst. Manager

Job Profile:

- Maintaining a positive, empathetic, and professional attitude toward customers at all times.

- Responding promptly to customer inquiries.

- Communicating with customers through various channels.

- Acknowledging and resolving customer complaints.

- Knowing our products inside and out so that you can answer questions.

- Processing orders, forms, applications, and requests.

- Keeping records of customer interactions, transactions, comments, and complaints.

- Communicating and coordinating with colleagues as necessary.

- Providing feedback on the efficiency of the customer service process.

- Managing a team of junior customer service representatives.

- Ensure customer satisfaction and provide professional customer support.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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