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22/08 Garima Agarwal
Senior Manager - HR at Milagrow HumanTech

Views:839 Applications:0 Rec. Actions:Recruiter Actions:0

Milagrow - Customer Care Role (1-2 yrs)

Metros/Ahmedabad/Bangalore/Bihar/Chandigarh/Chennai/Cochin/Kochi/Delhi/Delhi NCR/Goa/Guwahati/Hydera Job Code: 126713

- Perform pre-sales demo and post-sales demo using various modes like phone/ Skype/ physical demo depending on the client location and reach

- Perform hands-on on-site troubleshooting, service and repairs

- Provide high level of technical support to external customers at their location

- Provide on-site training to the customers on how to use our products and on their proper maintenance

- Create and maintain service information in the company database

- Communicate with the customer to ensure satisfaction and implement any necessary corrective actions

- Capture customer voice / feedback and maintain a database

- Install and operate machinery at test sites to make sure the product is working properly and poses no danger to the end users and other employees

- Periodic inspection on the demo machine in order to diagnose faults and accordingly perform their rectification

- Maintenance and management of the demo machines

- Arranging for faulty machine pick-up at customer site through FedEx

- Spare part management and record keeping

- Maintenance of the tool kit and proper handing it over

- Demo scheduling

- Managing customer chats through Zoho CRM

- Handling customer queries and complaints and escalating the issues to the senior in case of severity

- Generating leads and forwarding them to the Sales team

- Managing sales of the accessories and AMC

- Making happy calls, referral calls, buyback calls to the customers

- Service Centre upkeep

- Contributing to service literature change notes and training material

- Develop Service technical documentation and reports on daily/weekly/monthly basis

- Miscellaneous other duties commensurate with the capabilities of a Service Engineer

- Working knowledge and ability to test and troubleshoot electrical analog and digital circuits

- Ability to communicate technical information to people who are not familiar with engineering terms and industry jargon.

- Ability to work under minimum supervision

- Experience in service and maintenance of robotic equipment

- Working knowledge of MS Office, Excel

- Strong people skills

- Strong communication (verbal and written)

- Expertise in Programmable Logic Controllers (PLC) / Automation

- Exposure in Equipment Maintenance

- Prior experience in Customer Service

- Experience in doing root cause analysis of the problems

- Good practical knowledge and implementation of skills

- Basic IT skills

- Analytical Ability

- Prior experience in product demonstrations

- Ability to document the work into structured reports

- Prior exposure in customer care service

- An understanding of health and safety, and electrical waste regulations

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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