HR at Microscan Infocommtech Private Limited
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Microscan - Associate - Customer Support (0-2 yrs)
Microscan is hiring - Customer Support Associate
- Answer & Make calls professionally to provide information about products and services. Ensure follow-up on customer queries.
- Obtain details of customer inquiries/ interactions/ complaints. Keep records of customer interactions and transactions, record details of inquiries, complaints, and comments, as well as actions taken through daily sales report.
- Follow-up with internal departments to ensure that appropriate actions were taken on customers' service requests.
- Refer unresolved customer grievances or special requests to designated departments for further investigation.
- Address billing related queries and grievances from customers.
- Ensure SLA adherence for handling call volumes and customer satisfaction index.
- Enter information into computer application(s) for client-related activities like activating clients, maintaining/updating client information, appointments for installation etc..
- Adhere to quality guidelines and processes, procedures as outlined by team leads and CS Manager.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
