HR at Micromax Electric
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Micromax - Manager - Sales - Parts Sales & Service (8-11 yrs)
- Managed after- sales activities, sales, training, technical services to Channel Partners
- Examined technical feedback / queries received from market & coordinated with QA & Engineering teams for failures in market and propounding apt countermeasures
- Introduced new standard in customer care and standard service quality across network through:
- Trained and competent manpower
- Installation of effective internal process
- Availability of spare to minimize downtime of vehicle
- Constant monitoring of work quality and response downtime
- Administered product feedback on the resolution of complaints, analysis of customer feedback and sharing constructive feedback with technical cell for product improvement
- Supervised reduction of warranty as well as maintenance cost to customer
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