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19/11 HR
Human Resource at Peacock Solar Pvt Ltd

Views:268 Applications:112 Rec. Actions:Recruiter Actions:0

Merchant Executive - Customer Service - eCommerce (1-7 yrs)

Delhi NCR Job Code: 136518

- Provide extraordinary client service to merchants via inbound phone calls, email or chat.

- Respond to incoming customer requests quickly, proficiently and professionally while meeting specific quality expectations

- Answer merchant questions and resolves customer support problems related to billing, account management and troubleshooting.

- Thoroughly describe and document work using call ticketing systems

- Advance tickets to Managers, Tier 3 technicians, Reseller group or Specialists as needed

- Update the ticketing system with current status of all ongoing issues and Merchant Contacts. Experience: 1-2yrs

- Expertise : MS Excel, Data Entry, Follow ups, Target oriented, English Communication Skills, Cold Calling, Tele Sales

- Industry : E-commerce (Online Selling platforms)

- Immediate Joiner

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