Talent Acquisition at Mensa Brands
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Mensa Brands - Executive - Customer Service (4-6 yrs)
Migrated From iimjobs: Customer Service Executive Role
Responsibilities :
- Customer handling through listening and addressing product queries, and complaints and escalating it to the concerned stakeholder.
- Manage incoming phone calls and handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Provide accurate, valid, and complete information
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
Requirements :
- Proven customer support experience or experience as a Client Service Representative
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task and manage time effectively
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
