Talent Advisor at Meduit Labs
Views:47 Applications:19 Rec. Actions:Recruiter Actions:4
Meduit - Assistant Manager - Customer Support/Telesales (2-3 yrs)
Experience : 3+ years
Location : Remote
Job Roles :
- The incumbent will be a custodian of customer delight and will champion enhancing the customer experience
- Will be connecting with customers regularly and will be a bridge between customers and product/tech teams
- Will be the owner for customer satisfaction (CSAT) score and will be improving it
- Manage telesales and support function for media subscription products
- Responsible to manage daily and weekly telesales business goals
- Handle telesales team and operations to convert leads and enquiries into members
- Manage customer support function and enabling team to deliver the best customer experience
- Design and implement new telesales strategies
- Own the reporting and analytics for telesales and support function and present to the management
- Optimise the current telesales and support process and document the changes
- Support initiatives with the product and tech team to enhance customer experience at various touch points including website, chat, support desk, knowledge base etc.
- Train the junior telesales and support staff and help them write the script and customer responses on a regular basis
- To manage customer responses and handle escalations well
Skills :
- 2-3 years of working in a customer response center
- Fluent reading, writing and speaking in Marathi and English is a must
- Should be obsessed with delivering a better customer experience
- Should be excellent in communication to handle objections by customers/readers
- Customer-centric approach to solving business problems would be an added advantage
- Experience in managing a team is a must
- Exposure to selling/supporting digital or SaaS products will be an add-on
- Should enjoy growing in a fast-paced startup
- Experience in CRM /Customer Support tools like Freshdesk, Zoho desk etc. is a must
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
