Job Summary :

We are looking for Customer engagement specialist for our Bangalore location who will be responsible for providing comprehensive support to our Learner Management Team.

Responsibilities and Duties :

- Managing calls from Doctors and address their queries.

- Managing email support for doctors and clients within the defined SLA

- Developing the knowledge of customer needs and trends to improve customer satisfaction

- Develop an understanding of the medical courses offered

- Present frequent reports on activities

Background/Experience Desired :

- Minimum 1 year of experience in a fast-paced high volume inbound/outbound call center and strong customer services skills are required.

- Ability to understand and articulate medical terminology and technology is preferred.

- Excellent attendance & punctuality is essential.

- Ability to problem solve and independently deescalate difficult calls by recognizing/investigating the issue and asking the appropriate questions.

- Excellent fluency in English and Hindi.

- Ability to adapt to change and be comfortable in a fast-paced environment.

Education :

- Graduation in any stream.

Additional Job information :

- HealthConnect Digital Private Limited is a global Edu-tech company which predominantly focusses on applying technology to transform professional medical education. At Healthconnect Digital Private Limited, we are trying to Improve healthcare outcomes by enhancing the reach and quality of medical education. We have offices in Singapore, Bangalore, and Trivandrum (India), Philippines and Australia.

Why Join us:

- Here at HealthConnect Digital Private Limited, we offer you a fast-paced career opportunity. Join us for an exciting and enriching journey where you can learn, grow, contribute and lead.

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