Medi Assist - Senior Manager - Customer/Client Relationship (8-15 yrs)
KEY RESPONBILITY :
- Planning and supervising changes and managing the daily operations of customer service of Accounts under Branch.
- Responsible for the efficient functioning of CRM by ensuring that the Team maintain the SLA & TAT
- Ensuring the Renewal and Retention of clients allocated to Branch & achieving Operational efficiency of Clients
- Managing good Relation with Key stakeholders & conducting weekly / monthly quarterly meetings with the - clients/brokers/insurance company to ensure smooth running of the business.
- Maintain the Cost Control within the Branch
- Ensuring successful transition and stabilization of new business allocated to branch
- To Liaison with internal stakeholder to ensure the deadline of TAT's and SLA's & Work towards Designated Tasks
- Maintaining current knowledge of industry new developments, productions, and involvement in network communication
Required Candidate profile :
- Excellent Leadership, Problem Solving, Communication and Customer Service / Focus Skills
- Ability to Provide Effective/ Constructive Feedback and guidance
- Ability to exhibit mastery of key advice, guidance and TPA concept
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