Matrimony.com - Executive - Telesales (0-7 yrs)
Key Responsibilities
- Responsible for making outbound calls and regular follow-ups on leads assigned. Build a strong relationship/trust with customers by understanding the customer requirements and suggesting the right product to the Customers.
- Selling Membership over the phone and achieving the targeted sales numbers & value, setting quality parameters
- Explaining the product features in detail and how to use the packages.
- Understand the Customer requirements, and encourage them to upgrade/renew the matrimony packages.
- Address all the issues/grievances of customers and provide the right customer experience. Capture the insights from customer interactions and share them with the internal team. Strictly adhere to the process requirements
