Senior Executive HR at Matrimony.com Ltd
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Matrimony.com - Executive - Tele-Marketing (0-4 yrs)
- The Telesales & Service Officer of Bharat Matrimony sells paid memberships over phone to clients who are looking for matrimony alliances. The job is to reach out to various over phone, explain them the product & features and deliver value to the customers.
- Responsible for making outbound calls and regular follow up on leads assigned.
- Explaining the product features in detail and how to use the packages.
- Strictly adhere to the process requirements.
- Selling membership over the phone and achieve the targeted sales numbers & value, set quality parameters.
- Understand the customer requirements, encourage them to upgrade/ renew the matrimony packages.
- Address all the issues/grievances of customers and provide the right customer experience.
- Capture the insights from customer interactions and share it with the internal team.
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