Matrimony.com - Cluster Manager - Telesales (6-9 yrs)
- Monitoring and managing a team of Telesales executives and driving productivity through Team Leaders
- Segregating and assigning leads across the executives.
- Ensuring that the executives meet the hourly/daily/monthly targets and sending reports to the manager on the targets achieved.
- Periodically reviewing the performance of the team, driving metrics around individual performance, attrition, quality, talk time and number of calls being made by the team.
- Constantly motivating executives driving them towards incentives and controlling attrition.
- Identifying training needs and highlighting the same.
- Excellent verbal communication, telephone etiquette, fluency in English and the regional language, selling and telemarketing skills, persuasive skills, listening skills.
- Good Leadership / Supervisory Skills.
- Service orientation.
- Basic Computer knowledge.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
