Master O - Lead - Customer Success (7-9 yrs)
Job/Role :
- Focus on managing support queries on channels (email, chat and phone), launch and admin related workflows, data reporting / MIS
Required Technical and Professional Expertise :
- Bachelor's degree preferred
- Mad multi-tasking skills
- Exceptional verbal communication skills, especially over the phone
- A positive, polite, confident, sincere and friendly disposition
- The ability to solve problems & to think quickly on your feet (figuratively we will provide a chair)
- The ability to stay calm, cool and collected during stressful phone conversations
Flexibility : we are growing and evolving, and you will need to come along for the ride
- An eye for details.
