Manager - HRD at MAS Financial Services Limited
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MAS - Manager - Customer Relationship (3-10 yrs)
Drive a systematic customer engagement program to strengthen relationships and build loyalty with key stakeholders as well as to create and nurture new relationships, turning them into long term partnerships.
- Create and nurture long-term relationships withcustomers: B2B, B2C.
- Ability to interact and communicate with all the stakeholders in a professional manner.
- Giving the absolute best in understanding, thinking, ideating, creating and working towards any task assigned.
- Communicate with colleagues and ensure cohesive innovation.- Respond to customer service issues in timely manner.
- Comprehend and resolve the stakeholders- concerns / requirements by gathering / recording an appropriate level of information to determine the nature of the request and the action required.
- Ensure complete participation and contribution in organization / process level initiatives that may be implemented from time to time to improve efficiency.
- Collaborate with internal teams to address stakeholders- needs.
- Track end to end complaint management and resolution and do root cause analysis where required.
- Develop training materials and coordinate training for all staff.
- Own up to meet the service level targets prescribed by the organization.
- Responsible for ensuring that correct and complete process knowledge is driven across all employees who are a part of the process.
- Be directly responsible towards fostering the development of the team through constant motivation
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